Customer Testimonials
Had vehicle at store. Very good salesman. He is very knowledgeable of all vehicles. Financial person nice and helpful.
I received a pre-qualified offer from GMAC which coincided with a need for a vehicle to replace one of my older vehicles. So, I began my search online for a vehicle. I was promptly contacted by Walt Massey with notification of their intention to assist me with matching my interest and needs with their inventory, assigning a sales rep to facilitate my journey. Shortly, Jeff contacted me to introduce himself and offer any help he could. When we found our vehicle, arrangements were made to have the vehicle delivered from another dealerahip to arrive the same day. We went in, ...
Everything was fine no problems did not have to wait too long and was kept informed.
The folks in the service department the other day was top notch. It was full service on my wife's Challenger and they was very upfront and honest and I really do thank y'all for a great job. Kenny & Dee Morris Wade,Ms.
After contacting several dealerships looking for a certain vehicle, Walt Massey came through with exactly what we were looking for. We highly recommend Walt Massey
Jared, The Service manager on the Dodge side was amazing and so helpful. Finally someone who cares !
It's nice to be able to schedule maintenance needs and have them done in a timely manor.
Absolutely amazing no pressure truck buying experience. Walt Massey is truly a family caring organization. Professional staff. Plenty of Knowledge. We have been doing business with Massey for 25 years. Thanks David & Dorinda Wall
Had an oil change and they stated they reset my oil life indicator which they did not. I called to inform them and was supposed to receive a call back and five days later I still have not heard from them.
I have been a customer for 8 years. This was the best visit yet. They did what I requested which was appreciated. The Pick up and Delivery Service was outstanding. Thank You!
Always great service and pleasant employees.I enjoy the visit every time I go to the dealership.
I was very pleased with the promptness of service during this visit. Waiting time was minimal and the staff were very pleasant.
It has been a pleasure to work with Stephen Smoke and Cody on purchasing 3 vehicles. The process was very simple and user friendly. I took a few minutes out of my busy work schedule to go through the process all from my cell phone. I would recommend and have recommended Walt Massey to several people looking for a car.
Fantastic job and got the truck delivered to me I never had to take a break from my extremely busy schedule!! Stephen did a jam up job !!
The staff friendly. Very professional. Absolutely no sales pressure. Truly amazing job covering every detail. Made me feel like I was their only customer that day. Danny and the team at Walt Massey took truck buying to whole new level.. Professional, honest and fair . Just a great all round buying experience. My family has been buying from Walt over 27 years. Great home town buying experience. Thanks
Kayla was absolutely phenomenal! Absolute best buying experience and it was all because of her!
Kayla and Scott were beyond helpful with getting everything in place to get me what was needed. I love my Jeep.
I was kept informed with the work on my and how long it would be in the shop. Leigh returned my call in a timely manner and had my truck ready when promised.
Very pleased with my service. Job well done and super friendly staff. Look forward to do more business with them.
First service on new Jeep and from appointment setting to arriving at dealership to completion of service, the experience at Walt Massey was awesome. I will definitely return for future service needs, Thank You !!
Great experience! Easy to work with!
Great staff and environment always enjoy bringing my vehicles to the Walt Massseys dealership to Lucedale Dealership.
I purchased a new Dodge Challenger Scat Pack from this Dealership. The service was excellent with all personnel involved being friendly and very knowledgeable of their products.
Leah is amazing and justin does great work! They’re very flexible with my work schedule and never have an issue with picking up my jeep or getting it back to me. I don’t trust anyone to work on my vehicle! Best of the best!!!!
Thank you Allison, in service, for always giving the best customer service!
Salesman was very helpful finding me the car I wanted. He was very polite and not to pushy. The financial lady was also very helpful and nice
Great job installing and balancing tires. Service department was top-notch, and the prices were as good as I could get anywhere else. was very helpful
In for an oil change and things went smoothly. Comfortable waiting area and the customer service was exceptional.
Brett made my very first online car buying experience such a breeze! He was very helpful and answered all of my questions to my satisfaction. Would highly recommend Walt Massey to anyone who’s in the market!
Just purchased a new 2023 Chrysler 300C. Walt Massey is simply the best! Best deal, best customer service. Cody and Stephen are top notch. I was an out of state buyer and they made the transaction so easy and couldn't ask for better communication from the purchase to getting it shipped for me. Would highly recommend!!
Excellent customer service! Extremely cordial! Thanks David and Cody for all your help in making my purchase as smooth as possible!
I was in for an oil change, and the customer service was great! The advisor was very pleasant as well.
This is the 3rd automobile I have purchased from Walt Massey Chevy in Lucedale. Latisha is a great saleswoman. Kept me informed on everything every step of the way. Would highly recommend her or Mitch. Great job keep up the great work!!!
To be 100% transparent there were problems with our purchase. BUT the dealership stepped up and went out of their way to make everything right. I'll 100% buy from these guys again!
Reached out to Walt Massey about this vehicle. We’ve been looking for one quite awhile and I am familiar with issues to look for during purchase. I asked Mr. Smoak to give me an honest evaluation of the vehicle before we drove down including the condition of the undercarriage, as that can be an issue. He physically went and looked, then called me back. He told me that this was one of the nicer ones he has seen and the undercarriage was in good shape. We drove down later that morning and it was just as he had said. ...
Recently purchased a Jeep Gladiator. The particular one I bought was actually at another Walt Massey dealership out of state. Without asking, the team here brought it in next day. Salesman David Parnell was able to answer any questions I had and was very helpful during the whole process.
I made an appointment to have my jeep repaired for the death wobble, loose bolts were identified and tightened. It seems that the issue has been corrected. This work was completed in a timely manner and the personnel in the service department was very friendly.
Great people to work with. Very knowledgeable and friendly. The facility was first class too.
Makailah Churchwell was a great to work with it’s extremely helpful financial and sales all in one…. Extremely convenient!!
Great people very nice to work with
Great staff..very helpful
Excellent consumer service and very friendly which made for a wonderful experience. I would definitely come back if I ever needed another vehicle.
Serviced my 2020 Jeep Grand Cherokee. Got my car right in and out quickly. Will be back
Walt Massey's dealership always goes beyond the expectation. I recently had a leak in the back of my Ram 1500 (damage to a light fixture caused by a car wash), and Walt Massey not only repaired the damage but also unexpectedly fully detailed my truck to like new perfection. They also provided a loaner car to me, which I very much enjoyed driving. That's just an example of always going beyond the expectation. Of more importance is trust. I trust their conclusions and advice, and that helps me sleep.
Walt Massey Chrysler Dodge Jeep Ram is a courteous and professional service organization. They always complete my service on time and at a fair price.
Took care of us quickly. Sold us exactly what we were looking for.
Everyone was great. Instant service. We went there for Dodge truck, we left with exactly what we were looking for. A Dodge 1500 Classic.
Excellent customer service. Would recommend to have your vehicle serviced at this dealership. Honest and trustworthy.
What can I say-wow what a awesome place they have there at Walt Massey Dodge. Everything went smooth and me and my wife had a great time meeting the folks there and when we need another ride I sure think that they will be on target first in line. Many many thanks Kenny &Dee Morris Wade,Ms -We got a new Dodge Challenger
Had an outstanding experience at Walt Massey Dodge. I have driven Ford F150’s for thirty seven years. They did and met all of my requests to make sure I became a Dodge 1500 driver. Our salesman Kelvin and our internet POC Heather McGee went above and beyond to convince me to drive 30 miles and give Walt Massey a chance to earn their business. They are what makes a sales team rock….
I went to a Dodge 1500 Laramie after driving multiple Ford F150’s for 37 years. Our salesman Kelvin and the internet salesperson Heather McGee went above and beyond to get me to drive 30 miles to give Walt Massey a chance to earn my business. They went above and beyond to meet all of my requests.
Absolutely the best sales, and service on the Mississippi gulf coast! Everyone is extremely friendly, helpful, and goes over the top with outstanding customer service! I highly recommend Walt Massey they are top notch In every aspect, and by far the best dealership I’ve ever dealt with! Thank You!!!
very friendly verry quick great people to work with they give old timey service will be back
Visit was great always timely friendly and courteous. Would recommend to everyone to use Walt Massey for their next service.
I am a long distance rescue, dog and cat, transporter. The dealer in Pascagoula, MS wouldn't even look at my ProMaster van. I found this dealer via a Google search and can not be more pleased with the service provided by Wayne and Leah in the service department. I must add that I am not very easily pleased either. Enjoy the pizza's and thank you again for everything!
The service was quick, the service tech, was nice and everything was done correctly. Would recommend for sure.
Just purchased a 24 Rubicon X from David Parnell @Walt Massey! It was the easiest vehicle buying experience ever! David walked me through the building process, updated me on the building stages, and FaceTimed me when it was delivered because he knew how excited I was for it to come in. I would definitely recommend Walt Massey of Lucedale, MS if you are looking for a new ride!
Just bought a 24 Rubicon X from David Parnell @ Walt Massey! It was the easiest vehicle buying experience ever! David walked me through the building process, updated me on the build, and Facetimed me on the delivery because he knew how excited I was for it to come in. I would definitely recommend this dealership! Letitia Robertson
Good customer service and follow up. Always easy to work with and try to Gus any problems
Would buy my next car from them again. Great service.
Perhaps the most enjoyable Auto buying experience I’ve ever had. Danny M. And the Lucedale dealership diligently worked to find the vehicle I was looking for, and then get it on sight for a test drive. Many thanks and blessings. Don
Everyone was so nice they were kind enough to drive to where I live. Pick up my car and take it to service. They were precise and diagnosing my car. They fixed all the problems and were very thorough and communicated along the way when they were working on my car. They cleaned it and detailed it before delivering it back to me. Everything was extraordinary and it’s like a brand new car. Again, thanks to the team at Walt Massey!
We were very satisfied with Mr.Jason Powell's service and his attitude and his convenience and happiness, and the timely manner that it took no time to get it done. And he was very helpful and all the questions that we had. Very, very excellent service and quality of time. And it did not take all day long to get the process done. Very nice person, we load our experience for the first time at walt massey in lucedale, mississippi
This Jeep dealership is fantastic! They have a huge selection of Jeeps and made purchasing a Jeep so easy and stress free. We found their prices were the best in the area too. Jason (sales rep) and their finance team were very responsive to our questions but weren’t pushy at all. Love these guys and would definitely purchase another vehicle from them!
Just bought a Jeep Wrangler from Walt Massey. The whole experience was great would definitely recommend this dealership.
I purchased a car, sight unseen, from a different state than where Walt Massey is located. Lexi and her entire team were WONDERFUL in providing photos, videos, paperwork, and lots of phone calls, to share the vehicle with me. They drove the car to my home in Texas and everyone made sure that I was completely happy with the car. Cody in finance was also very good and didn't try to sell me a loan with a high-interest rate (several other dealerships started with 9 and 10%) He immediately started the conversation with a reasonable rate. This was refreshing and appreciated. ...
Everyone at Walt Massey was absolutely fantastic in helping us with our purchase of a new Jeep; this is the place to buy your next vehicle.
My 2023 R/T charger is the third purchase we made with Walt Massey. I recommend if you have not purchased from them, give them a try.... you wont be disappointed!
Great communication, quick reliable service, clean facilities, nice amenities, professional staff, etc., yada, yada, yada. May give my first born, enough already.
Each service rep is courteous and professional. The service department always does great work at a fair price.
Thank you Stephen an Nikki for an easy and quick transaction!
Wonderful!
Walt Massey did a fantastic job with the tire rotating and balance. Excellent customer service.
I am always satisfied with the services Waltmassey gives!
Everyone was nice and helpful with whatever I needed
The people at Walt Massey Dodge were wonderful. They had to search for the parts to repair my Chrysler van that broke down while I was on vacation. Once the part’s finally arrived it was only a short time until they had my van ready to go. I definitely would recommend them.
They done a great job on my vehicle. They was real professional and got to me quickly and took cate of my needs promptly
Mr. Jason is an outstanding individual! He is knowledgeable and professional! Definitely give him a call to purchase your next vehicle! Thank you so much for your wonderful service!
Salesman was great!
Appreciate your courteous staff, appointment reminders, and quick attention to our vehicle..thank you Walt Massey
Jason Powell was the best to work with I got the jeep I wanted and very pleased with it. Jason was amazing to work with.
BJ at the service desk was very pleasant and professional to interact with regarding my vehicle services needed.
Very easy to deal with Nice salesman and great finance officer More information on Jeep Wave program
This was an appointment for routine service, oil change etc. As I have come to expect from Walt Massey, the service was excellent and timely. Wayne was the technician who worked on my wrangler and he is top-notch. The service coordinators at the desk were very helpful and responsive. I'll be coming back for my service needs.
I was a bit skeptical about buying a car from out of state ( I live in CO).However after talking to SM Thomas, I felt much easy.The process was simple and fast. I received my truck as promised. There was a small issue with the rear parking sensor which I told Thomas, who took my issue serious and is taking care of it. I would definitely recommend this dealership and would buy a vehicle from them again. Five Stars in my opinion.
I had an appointment to get my oil changed and tires rotated. I was happy with my service. The service advisors were very friendly. I had zero complaints.
This was one of the greatest experiences I've had in my years of dealing with Auto Dealers. There was not one moment of pressure sales. The team worked together synchronously and efficiently. We will tell everyone we know if they want a good deal...see Stephen and Jason at Walt Massey. My woman is the happiest southern girl you ever met.
Excellent experience here. Jason was amazing and we ended up in the perfect vehicle for our family. 10/10
Replaced the air bag cover on my van . Looks like new again and didn’t take but about 45 minutes very satisfied
Walt Massey is professional, courteous, and caring with each customer.
Each time we have service performed on our Ram, they have done a great job.